Cancellation policy (right of withdrawal) and model withdrawal form

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded.

To exercise your right of withdrawal, you must inform us (Gregor Machuletz, Fackelstraße 58, 47475 Kamp-Lintfort, Germany, e-mail: kontakt@letizgalerie.de, phone: +49 2842 1239618) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an e-mail). You may use the model withdrawal form below, but this is not mandatory. A clear Etsy message to our shop is also possible. You can also declare your withdrawal using the “Withdraw from contract” button on our website (letizgalerie.de/en/withdraw, also linked at the bottom of every page); we will then confirm receipt of your withdrawal by e-mail without delay, stating its content, date and time.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Exception for printed goods

There is no right of withdrawal for contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual choice or decision by the consumer is decisive, or which are clearly tailored to the consumer's personal requirements (Section 312g (2) no. 1 of the German Civil Code, BGB). The printed signs, posters and cards you can order in the admin area are produced specifically for you with the details you choose – names, date, wording, design and, where applicable, a photo you upload – and with the personal QR code of your gallery. Your right of withdrawal is therefore excluded for these orders. We point out this exclusion separately before you place the order. For the digital gallery and the add-on packages your right of withdrawal remains unchanged.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract. This only applies insofar as the statutory requirements for compensation are met.

Immediate setup

The gallery is a digital service provided for the agreed term. Sending a QR code or admin link alone does not mean the contract has been fully performed and does not end the right of withdrawal early. When you activate the gallery we ask for your express request that the service begin immediately, but not for a waiver of your right of withdrawal. Statutory rules on the start and end of the withdrawal period remain unaffected.

If you do not want the service to begin immediately, redeem the code only after the withdrawal period has expired or contact us to set it up later. This does not create a further purchase contract.

Model withdrawal form

If you wish to withdraw from the contract, please complete and return this form.

To: Gregor Machuletz, Fackelstraße 58, 47475 Kamp-Lintfort, Germany, e-mail: kontakt@letizgalerie.de, phone: +49 2842 1239618

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service: __________ Ordered on: __________ Name of consumer(s): __________ Address of consumer(s): __________ Signature of consumer(s) (only if this form is notified on paper): __________ Date: __________ (*) Delete as appropriate.

An order number makes it easier to identify your order, but is not required for a valid withdrawal. Please do not send private admin links.